As an owner of investment property managed with Blackburne Property Group, we want you to know you have the right to expect the following standards from EVERYONE here:

• You will receive friendly, courteous, professional service.  You will be respected and not taken for granted.
• We will honour our commitments to you absolutely.
• All of our services carry a specific performance guarantee so that we remove any risk from trying them.
• We will acknowledge any communication you have with us before the end of the next working day.
• We will be honest, ethical, truthful and upfront with you at all times.
• Our property managers have the knowledge, expertise and authority to make decisions for you without the need for referral.
• We will communicate with you frequently and openly as we build a long-term “win-win” partnership with you.
• Our services will rarely – if ever – be the cheapest on the market.  They will, though, always be the absolute highest standard and quality, and best value for your money – so that you can receive real benefit from them.
• Your feedback is critical to our continuing to innovate and improve. We’re always looking forward to - and welcome - your ideas, your comments, and your suggestions.